How entrepreneurial leaders use emotional labour to improve employee attitudes and firm performance
نویسندگان
چکیده
منابع مشابه
Firm Performance and Labour
We explore the impact of labour turnover on firm performance by analysing the predictions of an extension of the efficiency wage model of Salop (1979) developed by Garino and Martin (2007), which separates incumbent and newly hired workers in the production function. Within this theoretical framework, an exogenous increase in the turnover rate can increase profits if firms do not choose wages u...
متن کاملEmotional labour: clinicians' attitudes to death and dying.
PURPOSE This paper aims to understand the impact of emotional labour in specific health care settings and its potential effect on patient care. DESIGN/METHODOLOGY/APPROACH Multi-method qualitative ethnographic study undertaken in a large ICU in Sydney, Australia using observations from patient case studies, ward rounds and family conferences, open ended interviews with medical and nursing cli...
متن کاملSmall Firm Innovation Performance and Employee Involvement
It is known that small firms rely mainly on the CEO’s individual knowledge for developing innovations. Recent work suggests that this approach is inefficient since it underutilizes other employees’ knowledge. We study to which extent using CEOs, managers and non-managerial employees’ ideas enhances small firms’ innovation performance. A Heckman selection model on 305 small firms shows that not ...
متن کاملEmotional Labour and Employee Performance Appraisal: The Missing Link in Some Hotels in South East Nigeria
The main objective of this study was to determine if emotional labour has become a criterion in performance appraisal, job description, selection, and training schemes in the hotel industry in Nigeria. Our main assumption was that majority of hotel organizations have not built emotional labour into their human resources management schemes. Data were gathered by the use of structured questionnai...
متن کاملDoes employee ownership improve performance?
Employee ownership is linked to better company performance on average. Employee ownership companies have more stability, higher survival rates, and fewer layoffs in recessions, potentially leading to lower unemployment in the overall economy. Employer stock tends to come on top of, rather than substitute for, regular employee compensation, and thereby adds to pay and wealth in general. The broa...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: International Journal of Work Organisation and Emotion
سال: 2018
ISSN: 1740-8938,1740-8946
DOI: 10.1504/ijwoe.2018.097190